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Administrative Services Managers

Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Related: Document Management Specialists  Executive Secretaries & Executive Administrative Assistants  First-Line Supervisors of Office & Administrative Support Workers  General & Operations Managers  Project Management Specialists 
Industries: Government  Health & Counseling  Education  Professional, Science, & Technical  Finance & Insurance 

  • Summary

  • Details

    • Work Activities

    • Acquire, distribute and store supplies.
    • Conduct classes to teach procedures to staff.
    • Plan, administer, and control budgets for contracts, equipment, and supplies.
    • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
    • Set goals and deadlines for the department.
    • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
    • Direct or coordinate the supportive services department of a business, agency, or organization.
    • Hire and terminate clerical and administrative personnel.
    • Acquire, distribute and store supplies.
    • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

    Skills

    • Time Management
      • Managing your time and the time of other people.
    • Instructing
      • Teaching people how to do something.
    • Writing
      • Writing things for co-workers or customers.
    • Troubleshooting
      • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
    • Social Perceptiveness
      • Understanding people's reactions.
    • Negotiation
      • Bringing people together to solve differences.
    • Systems Analysis
      • Figuring out how a system should work and how changes in the future will affect it.
    • Installation
      • Installing equipment, machines, wiring, or computer programs.
    • Judgment and Decision Making
      • Thinking about the pros and cons of different options and picking the best one.
    • Reading Comprehension
      • Reading work-related information.
    • Coordination
      • Changing what is done based on other people's actions.
    • Equipment Selection
      • Deciding what kind of tools and equipment are needed to do a job.
    • Speaking
      • Talking to others.
    • Monitoring
      • Keeping track of how well people and/or groups are doing in order to make improvements.
    • Technology Design
      • Making equipment and technology useful for customers.
    • Repairing
      • Repairing machines or systems using the right tools.
    • Active Learning
      • Figuring out how to use new ideas or things.
    • Service Orientation
      • Looking for ways to help people.
    • Operation and Control
      • Using equipment or systems.
    • Management of Financial Resources
      • Making spending decisions and keeping track of what is spent.
    • Operations Monitoring
      • Watching gauges, dials, or display screens to make sure a machine is working.
    • Management of Material Resources
      • Managing equipment and materials.
    • Management of Personnel Resources
      • Selecting and managing the best workers for a job.
    • Systems Evaluation
      • Measuring how well a system is working and how to improve it.
    • Persuasion
      • Talking people into changing their minds or their behavior.
    • Active Listening
      • Listening to others, not interrupting, and asking good questions.
    • Operations Analysis
      • Figuring out what a product or service needs to be able to do.
    • Mathematics
      • Using math to solve problems.
    • Critical Thinking
      • Thinking about the pros and cons of different ways to solve a problem.
    • Programming
      • Writing computer programs.
    • Learning Strategies
      • Using the best training or teaching strategies for learning new things.
    • Complex Problem Solving
      • Noticing a problem and figuring out the best way to solve it.
    • Equipment Maintenance
      • Planning and doing the basic maintenance on equipment.
    • Science
      • Using scientific rules and strategies to solve problems.
    • Quality Control Analysis
      • Testing how well a product or service works.

    Abilities

    • Near Vision
      • Seeing details up close.
    • Wrist-Finger Speed
      • Making fast, simple, repeated movements of your fingers, hands, and wrists.
    • Speech Recognition
      • Recognizing spoken words.
    • Speed of Limb Movement
      • Quickly moving your arms and legs.
    • Dynamic Flexibility
      • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
    • Gross Body Equilibrium
      • Keeping your balance or staying upright.
    • Reaction Time
      • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
    • Visual Color Discrimination
      • Noticing the difference between colors, including shades and brightness.
    • Sound Localization
      • Noticing the direction that a sound came from.
    • Static Strength
      • Lifting, pushing, pulling, or carrying.
    • Rate Control
      • Changing when and how fast you move based on how something else is moving.
    • Written Expression
      • Communicating by writing.
    • Category Flexibility
      • Grouping things in different ways.
    • Manual Dexterity
      • Holding or moving items with your hands.
    • Oral Comprehension
      • Listening and understanding what people say.
    • Oral Expression
      • Communicating by speaking.
    • Peripheral Vision
      • Seeing something to your side when your are looking ahead.
    • Multilimb Coordination
      • Using your arms and/or legs together while sitting, standing, or lying down.
    • Gross Body Coordination
      • Moving your arms, legs, and mid-section together while your whole body is moving.
    • Depth Perception
      • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
    • Spatial Orientation
      • Knowing where things are around you.
    • Flexibility of Closure
      • Seeing hidden patterns.
    • Finger Dexterity
      • Putting together small parts with your fingers.
    • Extent Flexibility
      • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
    • Originality
      • Creating new and original ideas.
    • Problem Sensitivity
      • Noticing when problems happen.
    • Deductive Reasoning
      • Using rules to solve problems.
    • Inductive Reasoning
      • Making general rules or coming up with answers from lots of detailed information.
    • Information Ordering
      • Ordering or arranging things.
    • Number Facility
      • Adding, subtracting, multiplying, or dividing.
    • Memorization
      • Remembering words, numbers, pictures, or steps.
    • Arm-Hand Steadiness
      • Keeping your arm or hand steady.
    • Written Comprehension
      • Reading and understanding what is written.
    • Visualization
      • Imagining how something will look after it is moved around or changed.
    • Speech Clarity
      • Speaking clearly.
    • Explosive Strength
      • Jumping, sprinting, or throwing something.
    • Glare Sensitivity
      • Seeing something even if there is a glare or very bright light.
    • Stamina
      • Exercising for a long time without getting out of breath.
    • Night Vision
      • Seeing at night or under low light.
    • Trunk Strength
      • Using your lower back and stomach.
    • Far Vision
      • Seeing details that are far away.
    • Auditory Attention
      • Paying attention to one sound while there are other distracting sounds.
    • Selective Attention
      • Paying attention to something without being distracted.
    • Time Sharing
      • Doing two or more things at the same time.
    • Perceptual Speed
      • Quickly comparing groups of letters, numbers, pictures, or other things.
    • Response Orientation
      • Quickly deciding if you should move your hand, foot, or other body part.
    • Dynamic Strength
      • Exercising for a long time without your muscles getting tired.
    • Hearing Sensitivity
      • Telling the difference between sounds.
    • Fluency of Ideas
      • Coming up with lots of ideas.
    • Mathematical Reasoning
      • Choosing the right type of math to solve a problem.
    • Speed of Closure
      • Quickly knowing what you are looking at.
    • Control Precision
      • Quickly changing the controls of a machine, car, truck or boat.

    Knowledge

    • Psychology
      • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
    • Law and Government
      • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
    • Biology
      • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
    • Medicine and Dentistry
      • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
    • Building and Construction
      • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
    • Chemistry
      • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
    • Geography
      • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
    • Physics
      • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
    • Sociology and Anthropology
      • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
    • History and Archeology
      • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
    • Telecommunications
      • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
    • Administrative
      • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
    • Personnel and Human Resources
      • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
    • Engineering and Technology
      • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • Mathematics
      • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • Fine Arts
      • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
    • Administration and Management
      • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Design
      • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
    • Education and Training
      • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
    • Sales and Marketing
      • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Food Production
      • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
    • Communications and Media
      • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
    • Therapy and Counseling
      • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
    • Economics and Accounting
      • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
    • Production and Processing
      • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
    • Customer and Personal Service
      • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and Electronics
      • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • Mechanical
      • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
    • Foreign Language
      • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
    • Public Safety and Security
      • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
    • Transportation
      • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
    • English Language
      • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
    • Philosophy and Theology
      • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    Education

    Education
    Bachelor's degree
    Work Experience
    Less than 5 years work experience
    Training
    No on-the-job training
    Education and Training Opportunities

    Pay

    Washington Annual Salary
    133910/yr
    Washington Hourly Wage
    64.38/hr

    Washington Employment Trends

    Currently Employed
    283,800
    Yearly Projected Openings
    23200

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Dependability
    • Attention to Detail
    • Leadership Orientation
    • Cooperation
    • Achievement Orientation
    • Self-Control

    Tools

    • Desktop calculator
    • Desktop computers
    • Laser fax machine
    • Mobile phones
    • Notebook computers
    • Personal computers
    • Personal digital assistant PDAs or organizers
    • Photocopiers
    • Scanners
    • Special purpose telephones
    • Tablet computers

    Technology

    • Accounting software
    • Analytical or scientific software
    • Cloud-based data access and sharing software
    • Computer aided design CAD software
    • Content workflow software
    • Customer relationship management CRM software
    • Data base management system software
    • Data base reporting software
    • Data base user interface and query software
    • Desktop publishing software
    • Document management software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Enterprise system management software
    • Financial analysis software
    • Human resources software
    • Industrial control software
    • Information retrieval or search software
    • Instant messaging software
    • Internet browser software
    • Medical software
    • Object or component oriented development software
    • Office suite software
    • Operating system software
    • Presentation software
    • Process mapping and design software
    • Project management software
    • Spreadsheet software
    • Web page creation and editing software
    • Word processing software

ADDITIONAL RESOURCES

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