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Social and Community Service Managers

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Related: Child, Family, & School Social Workers Community Health Workers Education & Childcare Administrators, Preschool & Daycare Healthcare Social Workers Rehabilitation Counselors

Industries: Health & Counseling Government Service

Summary
Details

Direct fundraising activities and the preparation of public relations materials.
Recruit, interview, and hire or sign up volunteers and staff.
Direct activities of professional and technical staff members and volunteers.
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Recruit, interview, and hire or sign up volunteers and staff.
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Speak to community groups to explain and interpret agency purposes, programs, and policies.
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Implement and evaluate staff, volunteer, or community training programs.
Implement and evaluate staff, volunteer, or community training programs.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
Represent organizations in relations with governmental and media institutions.
Research and analyze member or community needs to determine program directions and goals.
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Recruit, interview, and hire or sign up volunteers and staff.
Plan and administer budgets for programs, equipment, and support services.

Management of Personnel Resources
- Selecting and managing the best workers for a job.
Instructing
- Teaching people how to do something.
Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Negotiation
- Bringing people together to solve differences.
Programming
- Writing computer programs.
Repairing
- Repairing machines or systems using the right tools.
Mathematics
- Using math to solve problems.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Operation and Control
- Using equipment or systems.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Quality Control Analysis
- Testing how well a product or service works.
Reading Comprehension
- Reading work-related information.
Speaking
- Talking to others.
Writing
- Writing things for co-workers or customers.
Installation
- Installing equipment, machines, wiring, or computer programs.
Coordination
- Changing what is done based on other people's actions.
Persuasion
- Talking people into changing their minds or their behavior.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Management of Material Resources
- Managing equipment and materials.
Active Learning
- Figuring out how to use new ideas or things.
Social Perceptiveness
- Understanding people's reactions.
Science
- Using scientific rules and strategies to solve problems.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Time Management
- Managing your time and the time of other people.
Service Orientation
- Looking for ways to help people.
Technology Design
- Making equipment and technology useful for customers.

Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Speed of Limb Movement
- Quickly moving your arms and legs.
Static Strength
- Lifting, pushing, pulling, or carrying.
Far Vision
- Seeing details that are far away.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Oral Comprehension
- Listening and understanding what people say.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Spatial Orientation
- Knowing where things are around you.
Explosive Strength
- Jumping, sprinting, or throwing something.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Problem Sensitivity
- Noticing when problems happen.
Speech Clarity
- Speaking clearly.
Flexibility of Closure
- Seeing hidden patterns.
Deductive Reasoning
- Using rules to solve problems.
Information Ordering
- Ordering or arranging things.
Manual Dexterity
- Holding or moving items with your hands.
Written Expression
- Communicating by writing.
Memorization
- Remembering words, numbers, pictures, or steps.
Night Vision
- Seeing at night or under low light.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Written Comprehension
- Reading and understanding what is written.
Near Vision
- Seeing details up close.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Speech Recognition
- Recognizing spoken words.
Fluency of Ideas
- Coming up with lots of ideas.
Trunk Strength
- Using your lower back and stomach.
Oral Expression
- Communicating by speaking.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Category Flexibility
- Grouping things in different ways.
Hearing Sensitivity
- Telling the difference between sounds.
Sound Localization
- Noticing the direction that a sound came from.
Speed of Closure
- Quickly knowing what you are looking at.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Finger Dexterity
- Putting together small parts with your fingers.
Visualization
- Imagining how something will look after it is moved around or changed.
Time Sharing
- Doing two or more things at the same time.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Stamina
- Exercising for a long time without getting out of breath.
Originality
- Creating new and original ideas.
Selective Attention
- Paying attention to something without being distracted.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.

Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Education

Bachelor's degree

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

Washington Annual Salary

98710/yr

Washington Hourly Wage

47.46/hr

Currently Employed

6,260

Yearly Projected Openings

620

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

Integrity
Leadership
Dependability
Adaptability/Flexibility
Initiative
Self Control

Desktop calculator
Desktop computers
Notebook computers
Personal computers
Special purpose telephones

Accounting software
Customer relationship management CRM software
Data base reporting software
Data base user interface and query software
Desktop publishing software
Electronic mail software
Enterprise resource planning ERP software
Internet browser software
Medical software
Object oriented data base management software
Office suite software
Presentation software
Project management software
Spreadsheet software
Word processing software

ADDITIONAL RESOURCES

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Social and Community Service Managers

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ADDITIONAL RESOURCES