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Patient Representatives

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Assist patients in obtaining services, understanding policies and making health care decisions.

Related: Community Health Workers Health Informatics Specialists Health Information Technologists & Medical Registrars Medical Records Specialists Social & Human Service Assistants

Industries: Health & Counseling

Summary
Details

Teach patients to use home health care equipment.
Analyze patients' abilities to pay to determine charges on a sliding scale.
Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Interview patients or their representatives to identify problems relating to care.
Refer patients to appropriate health care services or resources.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
Maintain knowledge of community services and resources available to patients.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
Teach patients to use home health care equipment.

Coordination
- Changing what is done based on other people's actions.
Negotiation
- Bringing people together to solve differences.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Social Perceptiveness
- Understanding people's reactions.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Time Management
- Managing your time and the time of other people.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Service Orientation
- Looking for ways to help people.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Technology Design
- Making equipment and technology useful for customers.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Installation
- Installing equipment, machines, wiring, or computer programs.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Quality Control Analysis
- Testing how well a product or service works.
Speaking
- Talking to others.
Writing
- Writing things for co-workers or customers.
Management of Material Resources
- Managing equipment and materials.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Reading Comprehension
- Reading work-related information.
Science
- Using scientific rules and strategies to solve problems.
Instructing
- Teaching people how to do something.
Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Programming
- Writing computer programs.
Operation and Control
- Using equipment or systems.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Repairing
- Repairing machines or systems using the right tools.
Active Learning
- Figuring out how to use new ideas or things.
Mathematics
- Using math to solve problems.
Persuasion
- Talking people into changing their minds or their behavior.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Management of Personnel Resources
- Selecting and managing the best workers for a job.

Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Speed of Limb Movement
- Quickly moving your arms and legs.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Deductive Reasoning
- Using rules to solve problems.
Speech Recognition
- Recognizing spoken words.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Spatial Orientation
- Knowing where things are around you.
Originality
- Creating new and original ideas.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Fluency of Ideas
- Coming up with lots of ideas.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Information Ordering
- Ordering or arranging things.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Finger Dexterity
- Putting together small parts with your fingers.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Stamina
- Exercising for a long time without getting out of breath.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Speed of Closure
- Quickly knowing what you are looking at.
Flexibility of Closure
- Seeing hidden patterns.
Visualization
- Imagining how something will look after it is moved around or changed.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Problem Sensitivity
- Noticing when problems happen.
Memorization
- Remembering words, numbers, pictures, or steps.
Manual Dexterity
- Holding or moving items with your hands.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Trunk Strength
- Using your lower back and stomach.
Near Vision
- Seeing details up close.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Night Vision
- Seeing at night or under low light.
Oral Expression
- Communicating by speaking.
Category Flexibility
- Grouping things in different ways.
Written Expression
- Communicating by writing.
Written Comprehension
- Reading and understanding what is written.
Far Vision
- Seeing details that are far away.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Hearing Sensitivity
- Telling the difference between sounds.
Sound Localization
- Noticing the direction that a sound came from.
Speech Clarity
- Speaking clearly.
Selective Attention
- Paying attention to something without being distracted.
Time Sharing
- Doing two or more things at the same time.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Explosive Strength
- Jumping, sprinting, or throwing something.
Oral Comprehension
- Listening and understanding what people say.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Static Strength
- Lifting, pushing, pulling, or carrying.

Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education

Postsecondary certificate

Work Experience

No work experience

Training

No on-the-job training

Education and Training Opportunities

Washington Annual Salary

59960/yr

Washington Hourly Wage

28.83/hr

Currently Employed

188,100

Yearly Projected Openings

13600

Social: People interested in this work like activities that include helping people, teaching, and talking. They do well at jobs that need:

Sincerity
Optimism
Empathy
Self-Control
Social Orientation
Cooperation

Desktop computers
Laser fax machine
Laser printers
Notebook computers
Personal computers
Photocopiers
Scanners
Special purpose telephones

Analytical or scientific software
Calendar and scheduling software
Customer relationship management CRM software
Data base user interface and query software
Electronic mail software
Internet browser software
Medical software
Office suite software
Operating system software
Presentation software
Spreadsheet software
Video conferencing software
Word processing software

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Patient Representatives

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