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First-Line Supervisors of Housekeeping and Janitorial Workers

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Related: First-Line Supervisors of Entertainment & Recreation Workers First-Line Supervisors of Helpers, Laborers, & Material Movers, Hand First-Line Supervisors of Mechanics, Installers, & Repairers First-Line Supervisors of Office & Administrative Support Workers First-Line Supervisors of Production & Operating Workers

Industries: Administration & Support Services Hotel & Food

Summary
Details

Investigate complaints about service and equipment, and take corrective action.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
Recommend changes that could improve service and increase operational efficiency.
Check and maintain equipment to ensure that it is in working order.
Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Screen job applicants, and hire new employees.
Inspect work performed to ensure that it meets specifications and established standards.
Inspect and evaluate the physical condition of facilities to determine the type of work required.
Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Perform or assist with cleaning duties as necessary.
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Issue supplies and equipment to workers.
Select and order or purchase new equipment, supplies, or furnishings.
Perform financial tasks, such as estimating costs and preparing and managing budgets.
Establish and implement operational standards and procedures for the departments supervised.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Plan and prepare employee work schedules.
Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
Direct activities for stopping the spread of infections in facilities, such as hospitals.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
Maintain required records of work hours, budgets, payrolls, and other information.

Programming
- Writing computer programs.
Persuasion
- Talking people into changing their minds or their behavior.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Mathematics
- Using math to solve problems.
Instructing
- Teaching people how to do something.
Installation
- Installing equipment, machines, wiring, or computer programs.
Management of Material Resources
- Managing equipment and materials.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Writing
- Writing things for co-workers or customers.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Time Management
- Managing your time and the time of other people.
Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Coordination
- Changing what is done based on other people's actions.
Operation and Control
- Using equipment or systems.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Repairing
- Repairing machines or systems using the right tools.
Quality Control Analysis
- Testing how well a product or service works.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Reading Comprehension
- Reading work-related information.
Negotiation
- Bringing people together to solve differences.
Social Perceptiveness
- Understanding people's reactions.
Technology Design
- Making equipment and technology useful for customers.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Speaking
- Talking to others.
Science
- Using scientific rules and strategies to solve problems.
Service Orientation
- Looking for ways to help people.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Active Learning
- Figuring out how to use new ideas or things.

Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Far Vision
- Seeing details that are far away.
Night Vision
- Seeing at night or under low light.
Visualization
- Imagining how something will look after it is moved around or changed.
Trunk Strength
- Using your lower back and stomach.
Selective Attention
- Paying attention to something without being distracted.
Stamina
- Exercising for a long time without getting out of breath.
Written Comprehension
- Reading and understanding what is written.
Problem Sensitivity
- Noticing when problems happen.
Written Expression
- Communicating by writing.
Category Flexibility
- Grouping things in different ways.
Originality
- Creating new and original ideas.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Manual Dexterity
- Holding or moving items with your hands.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Static Strength
- Lifting, pushing, pulling, or carrying.
Explosive Strength
- Jumping, sprinting, or throwing something.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Sound Localization
- Noticing the direction that a sound came from.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Time Sharing
- Doing two or more things at the same time.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Flexibility of Closure
- Seeing hidden patterns.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Near Vision
- Seeing details up close.
Oral Expression
- Communicating by speaking.
Information Ordering
- Ordering or arranging things.
Speed of Limb Movement
- Quickly moving your arms and legs.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Deductive Reasoning
- Using rules to solve problems.
Speech Recognition
- Recognizing spoken words.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Speech Clarity
- Speaking clearly.
Hearing Sensitivity
- Telling the difference between sounds.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Speed of Closure
- Quickly knowing what you are looking at.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Spatial Orientation
- Knowing where things are around you.
Finger Dexterity
- Putting together small parts with your fingers.
Memorization
- Remembering words, numbers, pictures, or steps.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Fluency of Ideas
- Coming up with lots of ideas.
Oral Comprehension
- Listening and understanding what people say.

Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

Washington Annual Salary

58850/yr

Washington Hourly Wage

28.29/hr

Currently Employed

5,340

Yearly Projected Openings

740

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

Leadership
Self Control
Attention to Detail
Dependability
Integrity
Cooperation

Alarm systems
Brooms
Carpet cleaning equipment
Cleaning scrapers
Clothes dryers
Desktop computers
Dust mops
Facial shields
Floor polishers
Floor scrubbers
Floor washing machine
Goggles
Hand sprayers
Ironing machines or presses
Ladders
Laundry type washing machines
Masks or accessories
Mop wringer
Personal computers
Pressure or steam cleaners
Protective gloves
Sewing machines
Special purpose telephones
Squeegees or washers
Steam autoclaves or sterilizers
Steam pressing machines
Vacuum cleaners
Wet mops
Wet or dry combination vacuum cleaners

Data base user interface and query software
Electronic mail software
Enterprise resource planning ERP software
Facilities management software
Helpdesk or call center software
Inventory management software
Materials requirements planning logistics and supply chain software
Office suite software
Operating system software
Presentation software
Project management software
Spreadsheet software
Web page creation and editing software
Word processing software

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First-Line Supervisors of Housekeeping and Janitorial Workers

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