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First-Line Supervisors of Housekeeping and Janitorial Workers

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

Related: First-Line Supervisors of Entertainment & Recreation Workers First-Line Supervisors of Mechanics, Installers, & Repairers First-Line Supervisors of Office & Administrative Support Workers First-Line Supervisors of Personal Service Workers First-Line Supervisors of Production & Operating Workers

Industries: Administration & Support Services Hotel & Food

Summary
Details

Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Investigate complaints about service and equipment, and take corrective action.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
Recommend changes that could improve service and increase operational efficiency.
Screen job applicants, and hire new employees.
Inspect work performed to ensure that it meets specifications and established standards.
Check and maintain equipment to ensure that it is in working order.
Inspect and evaluate the physical condition of facilities to determine the type of work required.
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Perform or assist with cleaning duties as necessary.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Select and order or purchase new equipment, supplies, or furnishings.
Perform financial tasks, such as estimating costs and preparing and managing budgets.
Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Plan and prepare employee work schedules.
Establish and implement operational standards and procedures for the departments supervised.
Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
Maintain required records of work hours, budgets, payrolls, and other information.
Issue supplies and equipment to workers.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
Direct activities for stopping the spread of infections in facilities, such as hospitals.
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.

Management of Material Resources
- Managing equipment and materials.
Time Management
- Managing your time and the time of other people.
Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Mathematics
- Using math to solve problems.
Instructing
- Teaching people how to do something.
Programming
- Writing computer programs.
Persuasion
- Talking people into changing their minds or their behavior.
Installation
- Installing equipment, machines, wiring, or computer programs.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Writing
- Writing things for co-workers or customers.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Coordination
- Changing what is done based on other people's actions.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Quality Control Analysis
- Testing how well a product or service works.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Operation and Control
- Using equipment or systems.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Repairing
- Repairing machines or systems using the right tools.
Reading Comprehension
- Reading work-related information.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Service Orientation
- Looking for ways to help people.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Social Perceptiveness
- Understanding people's reactions.
Technology Design
- Making equipment and technology useful for customers.
Speaking
- Talking to others.
Science
- Using scientific rules and strategies to solve problems.
Active Learning
- Figuring out how to use new ideas or things.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Negotiation
- Bringing people together to solve differences.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.

Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Visualization
- Imagining how something will look after it is moved around or changed.
Trunk Strength
- Using your lower back and stomach.
Manual Dexterity
- Holding or moving items with your hands.
Selective Attention
- Paying attention to something without being distracted.
Stamina
- Exercising for a long time without getting out of breath.
Night Vision
- Seeing at night or under low light.
Originality
- Creating new and original ideas.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Explosive Strength
- Jumping, sprinting, or throwing something.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Far Vision
- Seeing details that are far away.
Static Strength
- Lifting, pushing, pulling, or carrying.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Written Expression
- Communicating by writing.
Written Comprehension
- Reading and understanding what is written.
Category Flexibility
- Grouping things in different ways.
Problem Sensitivity
- Noticing when problems happen.
Flexibility of Closure
- Seeing hidden patterns.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Oral Expression
- Communicating by speaking.
Deductive Reasoning
- Using rules to solve problems.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Sound Localization
- Noticing the direction that a sound came from.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Near Vision
- Seeing details up close.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Speed of Limb Movement
- Quickly moving your arms and legs.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Time Sharing
- Doing two or more things at the same time.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Information Ordering
- Ordering or arranging things.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Hearing Sensitivity
- Telling the difference between sounds.
Spatial Orientation
- Knowing where things are around you.
Memorization
- Remembering words, numbers, pictures, or steps.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Speed of Closure
- Quickly knowing what you are looking at.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Finger Dexterity
- Putting together small parts with your fingers.
Oral Comprehension
- Listening and understanding what people say.
Fluency of Ideas
- Coming up with lots of ideas.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Speech Clarity
- Speaking clearly.
Speech Recognition
- Recognizing spoken words.

Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

Washington Annual Salary

58850/yr

Washington Hourly Wage

28.29/hr

Currently Employed

5,340

Yearly Projected Openings

740

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

Leadership Orientation
Dependability
Attention to Detail
Cooperation
Integrity
Self-Control

Alarm systems
Brooms
Carpet cleaning equipment
Cleaning scrapers
Clothes dryers
Desktop computers
Dust mops
Facial shields
Floor polishers
Floor scrubbers
Floor washing machine
Goggles
Hand sprayers
Ironing machines or presses
Ladders
Laundry type washing machines
Masks or accessories
Mop wringer
Personal computers
Pressure or steam cleaners
Protective gloves
Sewing machines
Special purpose telephones
Squeegees or washers
Steam autoclaves or sterilizers
Steam pressing machines
Vacuum cleaners
Wet mops
Wet or dry combination vacuum cleaners

Data base user interface and query software
Electronic mail software
Enterprise resource planning ERP software
Facilities management software
Helpdesk or call center software
Inventory management software
Materials requirements planning logistics and supply chain software
Office suite software
Operating system software
Presentation software
Project management software
Spreadsheet software
Web page creation and editing software
Word processing software

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First-Line Supervisors of Housekeeping and Janitorial Workers

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