Counter and Rental Clerks

• Summary

• Details

Work Activities

• Provide information about rental items, such as availability, operation, or description.
• Reserve items for requested times and keep records of items rented.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Recommend and provide advice on a wide variety of products and services.
• Provide information about rental items, such as availability, operation, or description.
• Answer telephones to provide information and receive orders.
• Rent items, arrange for provision of services to customers, and accept returns.
• Inspect and adjust rental items to meet needs of customer.
• Compute charges for merchandise or services and receive payments.
• Allocate equipment to participants in sporting events or recreational activities.
• Reserve items for requested times and keep records of items rented.
• Answer telephones to provide information and receive orders.
• Explain rental fees, policies, and procedures.
• Prepare merchandise for display or for purchase or rental.
• Rent items, arrange for provision of services to customers, and accept returns.
• Recommend and provide advice on a wide variety of products and services.
• Keep records of transactions and of the number of customers entering an establishment.
• Compute charges for merchandise or services and receive payments.
• Advise customers on use and care of merchandise.
• Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
• Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
• Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
• Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.

Skills

• Management of Material Resources
  • Managing equipment and materials.
• Time Management
  • Managing your time and the time of other people.
• Repairing
  • Repairing machines or systems using the right tools.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Programming
  • Writing computer programs.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Instructing
  • Teaching people how to do something.
• Negotiation
  • Bringing people together to solve differences.
• Operation and Control
  • Using equipment or systems.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Writing
  • Writing things for co-workers or customers.
• Service Orientation
  • Looking for ways to help people.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Coordination
  • Changing what is done based on other people's actions.
• Speaking
  • Talking to others.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Science
  • Using scientific rules and strategies to solve problems.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Active Learning
  • Figuring out how to use new ideas or things.
• Social Perceptiveness
  • Understanding people's reactions.
• Reading Comprehension
  • Reading work-related information.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Technology Design
  • Making equipment and technology useful for customers.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Quality Control Analysis
  • Testing how well a product or service works.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Mathematics
  • Using math to solve problems.

Abilities

• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Night Vision
  • Seeing at night or under low light.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Flexibility of Closure
  • Seeing hidden patterns.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Written Expression
  • Communicating by writing.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Problem Sensitivity
  • Noticing when problems happen.
• Deductive Reasoning
  • Using rules to solve problems.
• Near Vision
  • Seeing details up close.
• Manual Dexterity
  • Holding or moving items with your hands.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Oral Expression
  • Communicating by speaking.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Originality
  • Creating new and original ideas.
• Trunk Strength
  • Using your lower back and stomach.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Information Ordering
  • Ordering or arranging things.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Far Vision
  • Seeing details that are far away.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Sound Localization
  • Noticing the direction that a sound came from.
• Speech Recognition
  • Recognizing spoken words.
• Speech Clarity
  • Speaking clearly.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Time Sharing
  • Doing two or more things at the same time.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Written Comprehension
  • Reading and understanding what is written.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Oral Comprehension
  • Listening and understanding what people say.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Selective Attention
  • Paying attention to something without being distracted.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Category Flexibility
  • Grouping things in different ways.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Stamina
  • Exercising for a long time without getting out of breath.
• Spatial Orientation
  • Knowing where things are around you.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.

Knowledge

• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Education

Education

No formal educational credential

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

47420/yr

Washington Hourly Wage

22.8/hr

Washington Employment Trends

Currently Employed

16,210

Yearly Projected Openings

2170

Personality

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

• Attention to Detail
• Dependability
• Self Control
• Cooperation
• Integrity
• Stress Tolerance

Tools

• Adjustable widemouth pliers
• Adjustable wrenches
• Bar code reader equipment
• Cash registers
• Delivery trucks
• Desktop computers
• Digital cameras
• Hand trucks or accessories
• Magnetic stripe readers and encoders
• Nut drivers
• Personal computers
• Screwdrivers
• Security cameras
• Still cameras
• Stripping tools
• Wire cutters

Technology

• Data base user interface and query software
• Electronic mail software
• Inventory management software
• Office suite software
• Point of sale POS software
• Presentation software
• Spreadsheet software
• Word processing software