Telemarketers

• Summary

• Details

Work Activities

• Explain products or services and prices, and answer questions from customers.
• Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
• Maintain records of contacts, accounts, and orders.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Conduct client or market surveys to obtain information about potential customers.
• Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Explain products or services and prices, and answer questions from customers.

Skills

• Quality Control Analysis
  • Testing how well a product or service works.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Mathematics
  • Using math to solve problems.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Social Perceptiveness
  • Understanding people's reactions.
• Technology Design
  • Making equipment and technology useful for customers.
• Coordination
  • Changing what is done based on other people's actions.
• Science
  • Using scientific rules and strategies to solve problems.
• Programming
  • Writing computer programs.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Reading Comprehension
  • Reading work-related information.
• Time Management
  • Managing your time and the time of other people.
• Writing
  • Writing things for co-workers or customers.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Management of Material Resources
  • Managing equipment and materials.
• Repairing
  • Repairing machines or systems using the right tools.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Speaking
  • Talking to others.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Instructing
  • Teaching people how to do something.
• Active Learning
  • Figuring out how to use new ideas or things.
• Service Orientation
  • Looking for ways to help people.
• Operation and Control
  • Using equipment or systems.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Negotiation
  • Bringing people together to solve differences.

Abilities

• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Speech Recognition
  • Recognizing spoken words.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Written Comprehension
  • Reading and understanding what is written.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Information Ordering
  • Ordering or arranging things.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Trunk Strength
  • Using your lower back and stomach.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Time Sharing
  • Doing two or more things at the same time.
• Deductive Reasoning
  • Using rules to solve problems.
• Originality
  • Creating new and original ideas.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Category Flexibility
  • Grouping things in different ways.
• Near Vision
  • Seeing details up close.
• Far Vision
  • Seeing details that are far away.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Written Expression
  • Communicating by writing.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Night Vision
  • Seeing at night or under low light.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Manual Dexterity
  • Holding or moving items with your hands.
• Flexibility of Closure
  • Seeing hidden patterns.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Stamina
  • Exercising for a long time without getting out of breath.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Spatial Orientation
  • Knowing where things are around you.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Sound Localization
  • Noticing the direction that a sound came from.
• Speech Clarity
  • Speaking clearly.
• Oral Comprehension
  • Listening and understanding what people say.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Selective Attention
  • Paying attention to something without being distracted.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Problem Sensitivity
  • Noticing when problems happen.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Oral Expression
  • Communicating by speaking.

Knowledge

• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Education

Education

No formal educational credential

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

×

Education and Training Opportunities

Close

Pay

Washington Annual Salary

38570/yr

Washington Hourly Wage

18.55/hr

Washington Employment Trends

Currently Employed

2,010

Yearly Projected Openings

330

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Persistence
• Integrity
• Adaptability/Flexibility
• Initiative
• Stress Tolerance
• Dependability

Tools

• Autodialers
• Conversation recording units
• Personal computers
• Phone headsets
• Special purpose telephones

Technology

• Access software
• Customer relationship management CRM software
• Electronic mail software
• Helpdesk or call center software
• Interactive voice response software
• Office suite software
• Presentation software
• Spreadsheet software
• Video conferencing software
• Word processing software