Statewide occupation search

Sort your search results or select and compare details of two occupations. Find out if an occupation is in demand or not in demand in your local area, at Learn about an occupation.

Statewide occupation search

First-Line Supervisors of Office and Administrative Support Workers

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Directly supervise and coordinate the activities of clerical and administrative support workers.

Industries:

Summary
Details

Resolve customer complaints or answer customers' questions regarding policies and procedures.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Develop or update procedures, policies, or standards.
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Monitor inventory levels and requisition or purchase supplies as needed.
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Arrange for necessary maintenance or repair work.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Interpret and communicate work procedures and company policies to staff.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Develop work schedules according to budgets and workloads.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Recruit, interview, and select employees.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Compute figures such as balances, totals, or commissions.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Coordinate activities with other supervisory personnel or with other work units or departments.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.

Reading Comprehension
- Reading work-related information.
Negotiation
- Bringing people together to solve differences.
Coordination
- Changing what is done based on other people's actions.
Quality Control Analysis
- Testing how well a product or service works.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Time Management
- Managing your time and the time of other people.
Speaking
- Talking to others.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Instructing
- Teaching people how to do something.
Science
- Using scientific rules and strategies to solve problems.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Writing
- Writing things for co-workers or customers.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Active Learning
- Figuring out how to use new ideas or things.
Mathematics
- Using math to solve problems.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Service Orientation
- Looking for ways to help people.
Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Technology Design
- Making equipment and technology useful for customers.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Management of Material Resources
- Managing equipment and materials.
Social Perceptiveness
- Understanding people's reactions.
Programming
- Writing computer programs.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Operation and Control
- Using equipment or systems.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Persuasion
- Talking people into changing their minds or their behavior.
Installation
- Installing equipment, machines, wiring, or computer programs.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Repairing
- Repairing machines or systems using the right tools.

Time Sharing
- Doing two or more things at the same time.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Far Vision
- Seeing details that are far away.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Oral Expression
- Communicating by speaking.
Speech Recognition
- Recognizing spoken words.
Sound Localization
- Noticing the direction that a sound came from.
Selective Attention
- Paying attention to something without being distracted.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Speech Clarity
- Speaking clearly.
Originality
- Creating new and original ideas.
Speed of Limb Movement
- Quickly moving your arms and legs.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Written Expression
- Communicating by writing.
Fluency of Ideas
- Coming up with lots of ideas.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Deductive Reasoning
- Using rules to solve problems.
Problem Sensitivity
- Noticing when problems happen.
Written Comprehension
- Reading and understanding what is written.
Information Ordering
- Ordering or arranging things.
Flexibility of Closure
- Seeing hidden patterns.
Visualization
- Imagining how something will look after it is moved around or changed.
Explosive Strength
- Jumping, sprinting, or throwing something.
Spatial Orientation
- Knowing where things are around you.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Stamina
- Exercising for a long time without getting out of breath.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Finger Dexterity
- Putting together small parts with your fingers.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Near Vision
- Seeing details up close.
Hearing Sensitivity
- Telling the difference between sounds.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Manual Dexterity
- Holding or moving items with your hands.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Trunk Strength
- Using your lower back and stomach.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Oral Comprehension
- Listening and understanding what people say.
Speed of Closure
- Quickly knowing what you are looking at.
Category Flexibility
- Grouping things in different ways.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Night Vision
- Seeing at night or under low light.
Static Strength
- Lifting, pushing, pulling, or carrying.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Memorization
- Remembering words, numbers, pictures, or steps.

Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

Washington Annual Salary

77630/yr

Washington Hourly Wage

37.32/hr

Currently Employed

33,930

Yearly Projected Openings

3730

: They do well at jobs that need:

Desktop calculator
Desktop computers
Laser fax machine
Laser printers
Liquid crystal display projector
Notebook computers
Personal computers
Photocopiers
Postal scales
Scanners
Special purpose telephones
Voice mail systems

Access software
Accounting software
Analytical or scientific software
Business intelligence and data analysis software
Calendar and scheduling software
Cloud-based data access and sharing software
Communications server software
Computer based training software
Customer relationship management CRM software
Data base reporting software
Data base user interface and query software
Desktop publishing software
Document management software
Electronic mail software
Enterprise resource planning ERP software
Financial analysis software
Graphics or photo imaging software
Human resources software
Information retrieval or search software
Instant messaging software
Internet browser software
Medical software
Multi-media educational software
Office suite software
Operating system software
Presentation software
Process mapping and design software
Project management software
Spreadsheet software
Time accounting software
Transaction security and virus protection software
Video conferencing software
Video creation and editing software
Web page creation and editing software
Word processing software

ADDITIONAL RESOURCES

Find First-Line Supervisors of Office and Administrative Support Workers jobs Education and Training for First-Line Supervisors of Office and Administrative Support Workers

Statewide occupation search

Statewide occupation search

First-Line Supervisors of Office and Administrative Support Workers

Work Activities

Skills

Abilities

Knowledge

Education

Pay

Washington Employment Trends

Personality

Tools

Technology

ADDITIONAL RESOURCES