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Hotel, Motel, and Resort Desk Clerks

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Related: Concierges Counter & Rental Clerks Locker Room, Coatroom, & Dressing Room Attendants Lodging Managers Receptionists & Information Clerks

Industries: Hotel & Food

Summary
Details

Record guest comments or complaints, referring customers to managers as necessary.
Make and confirm reservations.
Record guest comments or complaints, referring customers to managers as necessary.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Date-stamp, sort, and rack incoming mail and messages.
Plan, schedule or supervise the work of other employees.
Keep records of room availability and guests' accounts, manually or using computers.
Compute bills, collect payments, and make change for guests.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Compute bills, collect payments, and make change for guests.
Review accounts and charges with guests during the check out process.
Compute bills, collect payments, and make change for guests.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Plan, schedule or supervise the work of other employees.
Transmit and receive messages, using telephones or telephone switchboards.
Greet, register, and assign rooms to guests of hotels or motels.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Issue room keys and escort instructions to bellhops.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Contact housekeeping or maintenance staff when guests report problems.
Arrange tours, taxis, or restaurant reservations for customers.

Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Repairing
- Repairing machines or systems using the right tools.
Persuasion
- Talking people into changing their minds or their behavior.
Negotiation
- Bringing people together to solve differences.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Quality Control Analysis
- Testing how well a product or service works.
Coordination
- Changing what is done based on other people's actions.
Active Learning
- Figuring out how to use new ideas or things.
Writing
- Writing things for co-workers or customers.
Reading Comprehension
- Reading work-related information.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Instructing
- Teaching people how to do something.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Operation and Control
- Using equipment or systems.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Programming
- Writing computer programs.
Time Management
- Managing your time and the time of other people.
Social Perceptiveness
- Understanding people's reactions.
Technology Design
- Making equipment and technology useful for customers.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Management of Material Resources
- Managing equipment and materials.
Speaking
- Talking to others.
Mathematics
- Using math to solve problems.
Science
- Using scientific rules and strategies to solve problems.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Service Orientation
- Looking for ways to help people.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Installation
- Installing equipment, machines, wiring, or computer programs.

Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Near Vision
- Seeing details up close.
Speed of Limb Movement
- Quickly moving your arms and legs.
Manual Dexterity
- Holding or moving items with your hands.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Speed of Closure
- Quickly knowing what you are looking at.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Information Ordering
- Ordering or arranging things.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Sound Localization
- Noticing the direction that a sound came from.
Speech Recognition
- Recognizing spoken words.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Problem Sensitivity
- Noticing when problems happen.
Deductive Reasoning
- Using rules to solve problems.
Category Flexibility
- Grouping things in different ways.
Night Vision
- Seeing at night or under low light.
Memorization
- Remembering words, numbers, pictures, or steps.
Finger Dexterity
- Putting together small parts with your fingers.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Oral Expression
- Communicating by speaking.
Oral Comprehension
- Listening and understanding what people say.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Static Strength
- Lifting, pushing, pulling, or carrying.
Trunk Strength
- Using your lower back and stomach.
Stamina
- Exercising for a long time without getting out of breath.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Spatial Orientation
- Knowing where things are around you.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Fluency of Ideas
- Coming up with lots of ideas.
Written Expression
- Communicating by writing.
Hearing Sensitivity
- Telling the difference between sounds.
Originality
- Creating new and original ideas.
Written Comprehension
- Reading and understanding what is written.
Speech Clarity
- Speaking clearly.
Far Vision
- Seeing details that are far away.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Explosive Strength
- Jumping, sprinting, or throwing something.
Time Sharing
- Doing two or more things at the same time.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Flexibility of Closure
- Seeing hidden patterns.
Selective Attention
- Paying attention to something without being distracted.
Visualization
- Imagining how something will look after it is moved around or changed.

Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

Washington Annual Salary

38930/yr

Washington Hourly Wage

18.72/hr

Currently Employed

6,100

Yearly Projected Openings

1110

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

Attention to Detail
Concern for Others
Dependability
Integrity
Self Control
Stress Tolerance

Automated attendant systems
Automatic call distributor ACD
Centrex phone console
Music or message on hold player
Personal computers
Premise branch exchange PBX systems
Pressure or steam cleaners
Standalone telephone caller identification
Vacuum cleaners
Voice mail systems

Data base user interface and query software
Desktop publishing software
Electronic mail software
Facilities management software
Financial analysis software
Instant messaging software
Office suite software
Presentation software
Spreadsheet software
Web page creation and editing software
Word processing software

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Hotel, Motel, and Resort Desk Clerks

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