Interviewers, Except Eligibility and Loan

• Summary

• Details

Work Activities

• Locate and list addresses and households.
• Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
• Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
• Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
• Supervise or train other staff members.
• Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
• Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
• Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
• Compile, record, and code results or data from interview or survey, using computer or specified form.
• Meet with supervisor daily to submit completed assignments and discuss progress.
• Assist individuals in filling out applications or questionnaires.
• Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
• Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
• Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
• Prepare reports to provide answers in response to specific problems.
• Identify and report problems in obtaining valid data.
• Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
• Review data obtained from interview for completeness and accuracy.
• Compile, record, and code results or data from interview or survey, using computer or specified form.

Skills

• Management of Material Resources
  • Managing equipment and materials.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Time Management
  • Managing your time and the time of other people.
• Speaking
  • Talking to others.
• Programming
  • Writing computer programs.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Reading Comprehension
  • Reading work-related information.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Science
  • Using scientific rules and strategies to solve problems.
• Mathematics
  • Using math to solve problems.
• Coordination
  • Changing what is done based on other people's actions.
• Social Perceptiveness
  • Understanding people's reactions.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Negotiation
  • Bringing people together to solve differences.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Quality Control Analysis
  • Testing how well a product or service works.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Writing
  • Writing things for co-workers or customers.
• Active Learning
  • Figuring out how to use new ideas or things.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Service Orientation
  • Looking for ways to help people.
• Operation and Control
  • Using equipment or systems.
• Instructing
  • Teaching people how to do something.
• Technology Design
  • Making equipment and technology useful for customers.
• Repairing
  • Repairing machines or systems using the right tools.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.

Abilities

• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Manual Dexterity
  • Holding or moving items with your hands.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Written Comprehension
  • Reading and understanding what is written.
• Information Ordering
  • Ordering or arranging things.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Night Vision
  • Seeing at night or under low light.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Near Vision
  • Seeing details up close.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Stamina
  • Exercising for a long time without getting out of breath.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Spatial Orientation
  • Knowing where things are around you.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Trunk Strength
  • Using your lower back and stomach.
• Originality
  • Creating new and original ideas.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Speech Recognition
  • Recognizing spoken words.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Written Expression
  • Communicating by writing.
• Problem Sensitivity
  • Noticing when problems happen.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Selective Attention
  • Paying attention to something without being distracted.
• Time Sharing
  • Doing two or more things at the same time.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Category Flexibility
  • Grouping things in different ways.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Oral Expression
  • Communicating by speaking.
• Flexibility of Closure
  • Seeing hidden patterns.
• Speech Clarity
  • Speaking clearly.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Sound Localization
  • Noticing the direction that a sound came from.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Oral Comprehension
  • Listening and understanding what people say.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Far Vision
  • Seeing details that are far away.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Deductive Reasoning
  • Using rules to solve problems.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.

Knowledge

• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

48570/yr

Washington Hourly Wage

23.35/hr

Washington Employment Trends

Currently Employed

3,970

Yearly Projected Openings

490

Personality

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

• Attention to Detail
• Adaptability/Flexibility
• Stress Tolerance
• Integrity
• Self Control
• Dependability

Tools

• Automobiles or cars
• Inkjet printers
• Laser fax machine
• Notebook computers
• Personal computers
• Phone headsets
• Photocopiers
• Scanners
• Special purpose telephones

Technology

• Analytical or scientific software
• Customer relationship management CRM software
• Data base user interface and query software
• Electronic mail software
• Enterprise resource planning ERP software
• Human resources software
• Internet browser software
• Medical software
• Office suite software
• Presentation software
• Project management software
• Spreadsheet software
• Word processing software