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Telecommunications Equipment Installers and Repairers, Except Line Installers

Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.
  • Summary

  • Details

  • Work Activities

    • Perform routine maintenance on equipment, including adjusting and lubricating components and painting worn or exposed areas.
    • Designate cables available for use.
    • Test connections to ensure that power supplies are adequate and that communications links function.
    • Remove and remake connections to change circuit layouts, following work orders or diagrams.
    • Clean and maintain tools, test equipment, and motor vehicles.
    • Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.
    • Determine viability of sites through observation, and discuss site locations and construction requirements with customers.
    • Install telephone station equipment, such as intercommunication systems, transmitters, receivers, relays, and ringers, and related apparatus, such as coin collectors, telephone booths, and switching-key equipment.
    • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
    • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
    • Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
    • Dig holes or trenches as necessary for equipment installation and access.
    • Perform routine maintenance on equipment, including adjusting and lubricating components and painting worn or exposed areas.
    • Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
    • Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.
    • Collaborate with other workers to locate and correct malfunctions.
    • Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances to determine communication equipment requirements and procedures.
    • Maintain computer and manual records pertaining to facilities and equipment.
    • Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
    • Remove and replace plug-in circuit equipment.
    • Provide input into the design and manufacturing of new equipment.
    • Repair or replace faulty equipment, such as defective and damaged telephones, wires, switching system components, and associated equipment.
    • Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
    • Demonstrate equipment to customers and explain its use, responding to any inquiries or complaints.
    • Drive crew trucks to and from work areas.
    • Note differences in wire and cable colors so that work can be performed correctly.
    • Clean switches and replace contact points, using vacuum hoses, solvents, and hand tools.
    • Install updated software and programs that maintain existing software or provide requested features, such as time-correlated call routing.
    • Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.
    • Measure distances from landmarks to identify exact installation sites for equipment.
    • Perform routine maintenance on equipment, including adjusting and lubricating components and painting worn or exposed areas.
    • Enter codes needed to correct electronic switching system programming.
    • Examine telephone transmission facilities to determine requirements for new or additional telephone services.
    • Program computerized switches and switchboards to provide requested features.
    • Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
    • Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
    • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
    • Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
    • Remove loose wires and other debris after work is completed.
    • Perform database verifications, using computers.
    • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
    • Inspect equipment on a regular basis to ensure proper functioning.
    • Clean and maintain tools, test equipment, and motor vehicles.
    • Clean and maintain tools, test equipment, and motor vehicles.

    Skills

    • Learning Strategies
      • Using the best training or teaching strategies for learning new things.
    • Operation and Control
      • Using equipment or systems.
    • Systems Evaluation
      • Measuring how well a system is working and how to improve it.
    • Installation
      • Installing equipment, machines, wiring, or computer programs.
    • Troubleshooting
      • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
    • Persuasion
      • Talking people into changing their minds or their behavior.
    • Management of Financial Resources
      • Making spending decisions and keeping track of what is spent.
    • Active Learning
      • Figuring out how to use new ideas or things.
    • Reading Comprehension
      • Reading work-related information.
    • Instructing
      • Teaching people how to do something.
    • Complex Problem Solving
      • Noticing a problem and figuring out the best way to solve it.
    • Operations Analysis
      • Figuring out what a product or service needs to be able to do.
    • Judgment and Decision Making
      • Thinking about the pros and cons of different options and picking the best one.
    • Time Management
      • Managing your time and the time of other people.
    • Management of Material Resources
      • Managing equipment and materials.
    • Writing
      • Writing things for co-workers or customers.
    • Science
      • Using scientific rules and strategies to solve problems.
    • Management of Personnel Resources
      • Selecting and managing the best workers for a job.
    • Negotiation
      • Bringing people together to solve differences.
    • Service Orientation
      • Looking for ways to help people.
    • Speaking
      • Talking to others.
    • Active Listening
      • Listening to others, not interrupting, and asking good questions.
    • Monitoring
      • Keeping track of how well people and/or groups are doing in order to make improvements.
    • Social Perceptiveness
      • Understanding people's reactions.
    • Coordination
      • Changing what is done based on other people's actions.
    • Operations Monitoring
      • Watching gauges, dials, or display screens to make sure a machine is working.
    • Quality Control Analysis
      • Testing how well a product or service works.
    • Equipment Selection
      • Deciding what kind of tools and equipment are needed to do a job.
    • Equipment Maintenance
      • Planning and doing the basic maintenance on equipment.
    • Programming
      • Writing computer programs.
    • Repairing
      • Repairing machines or systems using the right tools.
    • Mathematics
      • Using math to solve problems.
    • Critical Thinking
      • Thinking about the pros and cons of different ways to solve a problem.
    • Technology Design
      • Making equipment and technology useful for customers.
    • Systems Analysis
      • Figuring out how a system should work and how changes in the future will affect it.

    Abilities

    • Perceptual Speed
      • Quickly comparing groups of letters, numbers, pictures, or other things.
    • Oral Expression
      • Communicating by speaking.
    • Depth Perception
      • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
    • Gross Body Equilibrium
      • Keeping your balance or staying upright.
    • Problem Sensitivity
      • Noticing when problems happen.
    • Rate Control
      • Changing when and how fast you move based on how something else is moving.
    • Deductive Reasoning
      • Using rules to solve problems.
    • Reaction Time
      • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
    • Visual Color Discrimination
      • Noticing the difference between colors, including shades and brightness.
    • Fluency of Ideas
      • Coming up with lots of ideas.
    • Speed of Closure
      • Quickly knowing what you are looking at.
    • Oral Comprehension
      • Listening and understanding what people say.
    • Trunk Strength
      • Using your lower back and stomach.
    • Far Vision
      • Seeing details that are far away.
    • Auditory Attention
      • Paying attention to one sound while there are other distracting sounds.
    • Category Flexibility
      • Grouping things in different ways.
    • Control Precision
      • Quickly changing the controls of a machine, car, truck or boat.
    • Gross Body Coordination
      • Moving your arms, legs, and mid-section together while your whole body is moving.
    • Inductive Reasoning
      • Making general rules or coming up with answers from lots of detailed information.
    • Extent Flexibility
      • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
    • Night Vision
      • Seeing at night or under low light.
    • Speech Clarity
      • Speaking clearly.
    • Spatial Orientation
      • Knowing where things are around you.
    • Finger Dexterity
      • Putting together small parts with your fingers.
    • Dynamic Flexibility
      • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
    • Peripheral Vision
      • Seeing something to your side when your are looking ahead.
    • Written Comprehension
      • Reading and understanding what is written.
    • Arm-Hand Steadiness
      • Keeping your arm or hand steady.
    • Sound Localization
      • Noticing the direction that a sound came from.
    • Written Expression
      • Communicating by writing.
    • Mathematical Reasoning
      • Choosing the right type of math to solve a problem.
    • Selective Attention
      • Paying attention to something without being distracted.
    • Time Sharing
      • Doing two or more things at the same time.
    • Dynamic Strength
      • Exercising for a long time without your muscles getting tired.
    • Near Vision
      • Seeing details up close.
    • Originality
      • Creating new and original ideas.
    • Flexibility of Closure
      • Seeing hidden patterns.
    • Stamina
      • Exercising for a long time without getting out of breath.
    • Visualization
      • Imagining how something will look after it is moved around or changed.
    • Static Strength
      • Lifting, pushing, pulling, or carrying.
    • Multilimb Coordination
      • Using your arms and/or legs together while sitting, standing, or lying down.
    • Explosive Strength
      • Jumping, sprinting, or throwing something.
    • Glare Sensitivity
      • Seeing something even if there is a glare or very bright light.
    • Manual Dexterity
      • Holding or moving items with your hands.
    • Wrist-Finger Speed
      • Making fast, simple, repeated movements of your fingers, hands, and wrists.
    • Speech Recognition
      • Recognizing spoken words.
    • Number Facility
      • Adding, subtracting, multiplying, or dividing.
    • Memorization
      • Remembering words, numbers, pictures, or steps.
    • Response Orientation
      • Quickly deciding if you should move your hand, foot, or other body part.
    • Hearing Sensitivity
      • Telling the difference between sounds.
    • Information Ordering
      • Ordering or arranging things.
    • Speed of Limb Movement
      • Quickly moving your arms and legs.

    Knowledge

    • Sociology and Anthropology
      • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
    • Biology
      • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
    • Communications and Media
      • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
    • Customer and Personal Service
      • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Production and Processing
      • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
    • Engineering and Technology
      • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • Design
      • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
    • Chemistry
      • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
    • Fine Arts
      • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
    • Psychology
      • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
    • Education and Training
      • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
    • Transportation
      • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
    • Food Production
      • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
    • Administration and Management
      • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • Personnel and Human Resources
      • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
    • Public Safety and Security
      • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
    • Telecommunications
      • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
    • Physics
      • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
    • Therapy and Counseling
      • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
    • Building and Construction
      • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
    • History and Archeology
      • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
    • Geography
      • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
    • Foreign Language
      • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
    • Law and Government
      • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
    • Mechanical
      • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
    • Philosophy and Theology
      • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
    • Administrative
      • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
    • Sales and Marketing
      • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Economics and Accounting
      • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
    • Computers and Electronics
      • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • Mathematics
      • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
    • English Language
      • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
    • Medicine and Dentistry
      • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    Education

    Education
    Postsecondary certificate
    Work Experience
    No work experience
    Training
    1 to 12 months on-the-job training

    Pay

    Washington Annual Salary
    73140/yr
    Washington Hourly Wage
    35.17/hr

    Washington Employment Trends

    Currently Employed
    4,350
    Yearly Projected Openings
    440

    Personality

    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:
    • Attention to Detail
    • Dependability
    • Cautiousness
    • Perseverance
    • Cooperation
    • Integrity

    Tools

    • Adjustable wrenches
    • Cable splicing kits
    • Circuit tester
    • Circuit tracers
    • Diagonal cut pliers
    • Fiber optic fault locators
    • Flashlight
    • GFI circuit testers
    • Hex keys
    • Insulated scissors
    • Insulated screwdriver
    • Ladders
    • Longnose pliers
    • Multimeters
    • Network punchdown tool
    • Nut drivers
    • Personal computers
    • Portable data input terminals
    • Screwdrivers
    • Slip joint pliers
    • Stripping tools
    • Tablet computers
    • Tape measures
    • Telephone test set
    • Utility knives
    • Voice data video cable tester
    • Voltage or current meters
    • Wire cutters
    • Wire or cable cutter
    • Wire-stripping pliers

    Technology

    • Analytical or scientific software
    • Communications server software
    • Computer aided design CAD software
    • Electronic mail software
    • Expert system software
    • Geographic information system
    • Industrial control software
    • Internet protocol IP multimedia subsystem software
    • Network security and virtual private network VPN equipment software
    • Office suite software
    • Operating system software
    • Presentation software
    • Spreadsheet software
    • Web platform development software
    • Word processing software