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General and Operations Managers

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

Related: Administrative Services Managers Chief Executives Facilities Managers First-Line Supervisors of Non-Retail Sales Workers Industrial Production Managers

Industries: Retail Professional, Science, & Technical

Summary
Details

Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Perform personnel functions, such as selection, training, or evaluation.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Prepare staff work schedules and assign specific duties.
Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Perform personnel functions, such as selection, training, or evaluation.
Plan store layouts or design displays.
Direct non-merchandising departments of businesses, such as advertising or purchasing.
Direct administrative activities directly related to making products or providing services.
Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Set prices or credit terms for goods or services, based on forecasts of customer demand.
Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
Direct non-merchandising departments of businesses, such as advertising or purchasing.
Plan or direct activities, such as sales promotions, that require coordination with other department managers.
Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Plan or direct activities, such as sales promotions, that require coordination with other department managers.
Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Coordination
- Changing what is done based on other people's actions.
Programming
- Writing computer programs.
Writing
- Writing things for co-workers or customers.
Social Perceptiveness
- Understanding people's reactions.
Repairing
- Repairing machines or systems using the right tools.
Operation and Control
- Using equipment or systems.
Operations Analysis
- Figuring out what a product or service needs to be able to do.
Time Management
- Managing your time and the time of other people.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Service Orientation
- Looking for ways to help people.
Reading Comprehension
- Reading work-related information.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Speaking
- Talking to others.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Instructing
- Teaching people how to do something.
Science
- Using scientific rules and strategies to solve problems.
Negotiation
- Bringing people together to solve differences.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Mathematics
- Using math to solve problems.
Persuasion
- Talking people into changing their minds or their behavior.
Installation
- Installing equipment, machines, wiring, or computer programs.
Technology Design
- Making equipment and technology useful for customers.
Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Active Learning
- Figuring out how to use new ideas or things.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Management of Material Resources
- Managing equipment and materials.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Quality Control Analysis
- Testing how well a product or service works.

Auditory Attention
- Paying attention to one sound while there are other distracting sounds.
Speech Recognition
- Recognizing spoken words.
Originality
- Creating new and original ideas.
Information Ordering
- Ordering or arranging things.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Flexibility of Closure
- Seeing hidden patterns.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Speed of Limb Movement
- Quickly moving your arms and legs.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Static Strength
- Lifting, pushing, pulling, or carrying.
Time Sharing
- Doing two or more things at the same time.
Oral Expression
- Communicating by speaking.
Problem Sensitivity
- Noticing when problems happen.
Category Flexibility
- Grouping things in different ways.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Memorization
- Remembering words, numbers, pictures, or steps.
Visualization
- Imagining how something will look after it is moved around or changed.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Trunk Strength
- Using your lower back and stomach.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Near Vision
- Seeing details up close.
Far Vision
- Seeing details that are far away.
Finger Dexterity
- Putting together small parts with your fingers.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Night Vision
- Seeing at night or under low light.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Speech Clarity
- Speaking clearly.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Explosive Strength
- Jumping, sprinting, or throwing something.
Stamina
- Exercising for a long time without getting out of breath.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Selective Attention
- Paying attention to something without being distracted.
Spatial Orientation
- Knowing where things are around you.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Sound Localization
- Noticing the direction that a sound came from.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Hearing Sensitivity
- Telling the difference between sounds.
Oral Comprehension
- Listening and understanding what people say.
Written Comprehension
- Reading and understanding what is written.
Written Expression
- Communicating by writing.
Fluency of Ideas
- Coming up with lots of ideas.
Deductive Reasoning
- Using rules to solve problems.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Speed of Closure
- Quickly knowing what you are looking at.
Manual Dexterity
- Holding or moving items with your hands.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.

Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

Education

Bachelor's degree

Work Experience

5 years or more work experience

Training

No on-the-job training

Education and Training Opportunities

Washington Annual Salary

130240/yr

Washington Hourly Wage

62.61/hr

Currently Employed

58,430

Yearly Projected Openings

5820

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

Dependability
Integrity
Attention to Detail
Leadership
Initiative
Stress Tolerance

Desktop calculator
Desktop computers
Digital cameras
Hand trucks or accessories
High vacuum equipment
Magnetic stripe readers and encoders
Mobile phones
Notebook computers
Personal computers
Personal digital assistant PDAs or organizers
Photocopiers
Point of sale POS terminal
Scanners
Security cameras
Spectrometers
Surface testers
Temperature and humidity walk in environmental chamber

Access software
Accounting software
Analytical or scientific software
Backup or archival software
Business intelligence and data analysis software
Calendar and scheduling software
Cloud-based data access and sharing software
Cloud-based management software
Communications server software
Computer aided design CAD software
Computer aided manufacturing CAM software
Configuration management software
Content workflow software
Customer relationship management CRM software
Data base management system software
Data base reporting software
Data base user interface and query software
Data mining software
Desktop communications software
Desktop publishing software
Development environment software
Document management software
Electronic mail software
Enterprise application integration software
Enterprise resource planning ERP software
Enterprise system management software
Facilities management software
Financial analysis software
Geographic information system
Graphics or photo imaging software
Human resources software
Industrial control software
Information retrieval or search software
Instant messaging software
Internet browser software
Inventory management software
Materials requirements planning logistics and supply chain software
Medical software
Metadata management software
Network monitoring software
Object or component oriented development software
Object oriented data base management software
Office suite software
Operating system software
Point of sale POS software
Presentation software
Process mapping and design software
Project management software
Sales and marketing software
Spreadsheet software
Time accounting software
Transaction security and virus protection software
Transaction server software
Video creation and editing software
Web page creation and editing software
Word processing software

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General and Operations Managers

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