First-Line Supervisors of Gambling Services Workers

• Summary

• Details

Work Activities

• Evaluate workers' performance and prepare written performance evaluations.
• Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
• Monitor stations and games and move dealers from game to game to ensure adequate staffing.
• Monitor stations and games and move dealers from game to game to ensure adequate staffing.
• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
• Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
• Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
• Greet customers and ask about the quality of service they are receiving.
• Record, issue receipts for, and pay off bets.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Clean and maintain slot machines and surrounding areas.
• Answer patrons' questions about gaming machine functions and payouts.
• Exchange currency for customers, converting currency into requested combinations of bills and coins.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Record the specifics of malfunctioning machines and document malfunctions needing repair.
• Establish and maintain banks and table limits for each game.
• Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
• Evaluate workers' performance and prepare written performance evaluations.
• Explain and interpret house rules, such as game rules or betting limits, for patrons.
• Determine how many gaming tables to open each day and schedule staff accordingly.
• Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
• Perform paperwork required for monetary transactions.
• Respond to and resolve patrons' complaints.
• Monitor payment of hand-delivered jackpots to ensure promptness.
• Report customer-related incidents occurring in gaming areas to supervisors.
• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• Reset slot machines after payoffs.
• Record, issue receipts for, and pay off bets.

Skills

• Technology Design
  • Making equipment and technology useful for customers.
• Programming
  • Writing computer programs.
• Speaking
  • Talking to others.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Instructing
  • Teaching people how to do something.
• Management of Material Resources
  • Managing equipment and materials.
• Coordination
  • Changing what is done based on other people's actions.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Writing
  • Writing things for co-workers or customers.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Repairing
  • Repairing machines or systems using the right tools.
• Negotiation
  • Bringing people together to solve differences.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Science
  • Using scientific rules and strategies to solve problems.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Reading Comprehension
  • Reading work-related information.
• Operation and Control
  • Using equipment or systems.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Social Perceptiveness
  • Understanding people's reactions.
• Active Learning
  • Figuring out how to use new ideas or things.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Time Management
  • Managing your time and the time of other people.
• Mathematics
  • Using math to solve problems.
• Service Orientation
  • Looking for ways to help people.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Quality Control Analysis
  • Testing how well a product or service works.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.

Abilities

• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Speech Clarity
  • Speaking clearly.
• Near Vision
  • Seeing details up close.
• Stamina
  • Exercising for a long time without getting out of breath.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Oral Comprehension
  • Listening and understanding what people say.
• Problem Sensitivity
  • Noticing when problems happen.
• Selective Attention
  • Paying attention to something without being distracted.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Night Vision
  • Seeing at night or under low light.
• Speech Recognition
  • Recognizing spoken words.
• Manual Dexterity
  • Holding or moving items with your hands.
• Trunk Strength
  • Using your lower back and stomach.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Written Expression
  • Communicating by writing.
• Oral Expression
  • Communicating by speaking.
• Written Comprehension
  • Reading and understanding what is written.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Originality
  • Creating new and original ideas.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Sound Localization
  • Noticing the direction that a sound came from.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Time Sharing
  • Doing two or more things at the same time.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Far Vision
  • Seeing details that are far away.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Flexibility of Closure
  • Seeing hidden patterns.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Information Ordering
  • Ordering or arranging things.
• Deductive Reasoning
  • Using rules to solve problems.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Category Flexibility
  • Grouping things in different ways.
• Spatial Orientation
  • Knowing where things are around you.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

Knowledge

• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Education

Education

High school diploma or equivalent

Work Experience

Less than 5 years work experience

Training

No on-the-job training

Education and Training Opportunities

×

Education and Training Opportunities

• Northwest Indian College
  2522 Kwina Rd, Bellingham WA 98226-9217
  School Type

  Public, 4-year or above

  Admissions
  School Size

  Under 1,000

  Financial Aid 360-676-2772
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.nwic.edu/
  Program Name
  Casino Management
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

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• Wenatchee Valley College
  1300 Fifth St, Wenatchee WA 98801-1799
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-682-6800
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.wvc.edu/
  Program Name
  Casino Management
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

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Pay

Washington Annual Salary

75750/yr

Washington Hourly Wage

36.42/hr

Washington Employment Trends

Currently Employed

790

Yearly Projected Openings

110

Personality

Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:

• Integrity
• Self Control
• Stress Tolerance
• Dependability
• Attention to Detail
• Cooperation

Tools

• Alarm systems
• Automatic teller machines ATMs
• Cash registers
• Circuit tester
• Desktop calculator
• Desktop computers
• Laser fax machine
• Laser printers
• Multimeters
• Notebook computers
• Oscilloscopes
• Personal computers
• Photocopiers
• Poker or slot machines
• Screwdrivers
• Special purpose telephones
• Two way radios

Technology

• Data base user interface and query software
• Electronic mail software
• Office suite software
• Operating system software
• Presentation software
• Project management software
• Spreadsheet software
• Word processing software