Baggage Porters and Bellhops

• Summary

• Details

Work Activities

• Act as part of the security team at transportation terminals, hotels, or similar establishments.
• Complete baggage insurance forms.
• Maintain clean lobbies or entrance areas for travelers or guests.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Greet incoming guests and escort them to their rooms.
• Pick up and return items for laundry and valet service.
• Greet incoming guests and escort them to their rooms.
• Compute and complete charge slips for services rendered and maintain records.
• Deliver messages and room service orders, and run errands for guests.
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Transport guests about premises and local areas, or arrange for transportation.
• Page guests in hotel lobbies, dining rooms, or other areas.
• Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
• Receive and mark baggage by completing and attaching claim checks.
• Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
• Assist travelers and guests with disabilities.
• Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
• Explain the operation of room features, such as locks, ventilation systems, and televisions.

Skills

• Speaking
  • Talking to others.
• Reading Comprehension
  • Reading work-related information.
• Social Perceptiveness
  • Understanding people's reactions.
• Mathematics
  • Using math to solve problems.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Management of Material Resources
  • Managing equipment and materials.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Science
  • Using scientific rules and strategies to solve problems.
• Time Management
  • Managing your time and the time of other people.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Instructing
  • Teaching people how to do something.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Programming
  • Writing computer programs.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Technology Design
  • Making equipment and technology useful for customers.
• Negotiation
  • Bringing people together to solve differences.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Coordination
  • Changing what is done based on other people's actions.
• Quality Control Analysis
  • Testing how well a product or service works.
• Repairing
  • Repairing machines or systems using the right tools.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Writing
  • Writing things for co-workers or customers.
• Service Orientation
  • Looking for ways to help people.
• Active Learning
  • Figuring out how to use new ideas or things.
• Operation and Control
  • Using equipment or systems.

Abilities

• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Spatial Orientation
  • Knowing where things are around you.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Category Flexibility
  • Grouping things in different ways.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Deductive Reasoning
  • Using rules to solve problems.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Originality
  • Creating new and original ideas.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Near Vision
  • Seeing details up close.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Speech Clarity
  • Speaking clearly.
• Trunk Strength
  • Using your lower back and stomach.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Flexibility of Closure
  • Seeing hidden patterns.
• Oral Comprehension
  • Listening and understanding what people say.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Written Expression
  • Communicating by writing.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Problem Sensitivity
  • Noticing when problems happen.
• Sound Localization
  • Noticing the direction that a sound came from.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Manual Dexterity
  • Holding or moving items with your hands.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Speech Recognition
  • Recognizing spoken words.
• Stamina
  • Exercising for a long time without getting out of breath.
• Night Vision
  • Seeing at night or under low light.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Selective Attention
  • Paying attention to something without being distracted.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Time Sharing
  • Doing two or more things at the same time.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Far Vision
  • Seeing details that are far away.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Written Comprehension
  • Reading and understanding what is written.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Oral Expression
  • Communicating by speaking.
• Information Ordering
  • Ordering or arranging things.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.

Knowledge

• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

39310/yr

Washington Hourly Wage

18.9/hr

Washington Employment Trends

Currently Employed

730

Yearly Projected Openings

140

Personality

Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:

• Dependability
• Attention to Detail
• Integrity
• Self Control
• Concern for Others
• Cooperation

Tools

• Automobiles or cars
• Desktop computers
• Golf carts
• Minivans or vans
• Notebook computers
• Paging controllers
• Personal computers
• Pushcarts
• Special purpose telephones
• Two way radios

Technology

• Electronic mail software
• Office suite software
• Spreadsheet software
• Word processing software