Correspondence Clerks

• Summary

• Details

Work Activities

• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
• Route correspondence to other departments for reply.
• Present clear and concise explanations of governing rules and regulations.
• Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
• Prepare records for shipment by certified mail.
• Maintain files and control records to show correspondence activities.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Compile data from records to prepare periodic reports.
• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Process orders for goods requested in correspondence.
• Compute costs of records furnished to requesters, and write letters to obtain payment.
• Type acknowledgment letters to persons sending correspondence.
• Confer with company personnel regarding feasibility of complying with writers' requests.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Ensure that money collected is properly recorded and secured.
• Compile data pertinent to manufacture of special products for customers.
• Complete form letters in response to requests or problems identified by correspondence.

Skills

• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Time Management
  • Managing your time and the time of other people.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Social Perceptiveness
  • Understanding people's reactions.
• Coordination
  • Changing what is done based on other people's actions.
• Speaking
  • Talking to others.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Service Orientation
  • Looking for ways to help people.
• Repairing
  • Repairing machines or systems using the right tools.
• Reading Comprehension
  • Reading work-related information.
• Mathematics
  • Using math to solve problems.
• Writing
  • Writing things for co-workers or customers.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Negotiation
  • Bringing people together to solve differences.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Management of Material Resources
  • Managing equipment and materials.
• Quality Control Analysis
  • Testing how well a product or service works.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Active Learning
  • Figuring out how to use new ideas or things.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Operation and Control
  • Using equipment or systems.
• Technology Design
  • Making equipment and technology useful for customers.
• Instructing
  • Teaching people how to do something.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Programming
  • Writing computer programs.
• Science
  • Using scientific rules and strategies to solve problems.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.

Abilities

• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Night Vision
  • Seeing at night or under low light.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Sound Localization
  • Noticing the direction that a sound came from.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Problem Sensitivity
  • Noticing when problems happen.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Oral Expression
  • Communicating by speaking.
• Time Sharing
  • Doing two or more things at the same time.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Trunk Strength
  • Using your lower back and stomach.
• Stamina
  • Exercising for a long time without getting out of breath.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Far Vision
  • Seeing details that are far away.
• Near Vision
  • Seeing details up close.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Written Comprehension
  • Reading and understanding what is written.
• Selective Attention
  • Paying attention to something without being distracted.
• Written Expression
  • Communicating by writing.
• Spatial Orientation
  • Knowing where things are around you.
• Originality
  • Creating new and original ideas.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Deductive Reasoning
  • Using rules to solve problems.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Information Ordering
  • Ordering or arranging things.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Flexibility of Closure
  • Seeing hidden patterns.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Oral Comprehension
  • Listening and understanding what people say.
• Category Flexibility
  • Grouping things in different ways.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Manual Dexterity
  • Holding or moving items with your hands.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Speech Clarity
  • Speaking clearly.
• Speech Recognition
  • Recognizing spoken words.

Knowledge

• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

×

Education and Training Opportunities

• Bellevue College
  3000 Landerholm Cir SE, Bellevue WA 98007-6484
  School Type

  Public, 4-year or above

  Admissions
  School Size

  10,000 - 19,999

  Financial Aid 425-564-1000
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://bellevuecollege.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Bellingham Technical College
  3028 Lindbergh Ave, Bellingham WA 98225-1599
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-752-7000
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.btc.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  Certificates of less than 12 weeks
  Award Level
  Certificates of less than 12 weeks, Award of at least 1 but less than 2 academic years, Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Centralia College
  600 Centralia College Blvd., Centralia WA 98531-4099
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-736-9391
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.centralia.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Clark College
  1933 Fort Vancouver Way, Vancouver WA 98663-3598
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 360-992-2000
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.clark.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

• Edmonds College
  20000 68th Ave W, Lynnwood WA 98036
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 425-640-1459
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.edmonds.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  2 years
  Award Level
  Associate's degree, Award of at least 1 but less than 2 academic years, Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Everett Community College
  2000 Tower Street, Everett WA 98201
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 425-388-9100
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.everettcc.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years, Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Grays Harbor College
  1620 Edward P Smith Drive, Aberdeen WA 98520-7599
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-532-9020
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.ghc.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Green River College
  12401 SE 320th St, Auburn WA 98092-3622
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 253-833-9111
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.greenriver.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year, Certificates of less than 12 weeks
  Save

  ---

• Highline College
  2400 S 240th St, Des Moines WA 98198-9800
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 206-878-3710
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.highline.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Lake Washington Institute of Technology
  11605 132nd Ave NE, Kirkland WA 98034-8506
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 425-739-8100
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.lwtech.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  Certificates of at least 12 weeks but less than 1 year
  Award Level
  Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Peninsula College
  1502 E Lauridsen Blvd, Port Angeles WA 98362
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-452-9277
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.pencol.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years, Certificates of less than 12 weeks, Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Pierce College District
  9401 Farwest Dr SW, Lakewood WA 98498-1999
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 253-964-6500
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.pierce.ctc.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years, Associate's degree, Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Skagit Valley College
  2405 E. College Way, Mount Vernon WA 98273
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-416-7600
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.skagit.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

• South Puget Sound Community College
  2011 Mottman Rd SW, Olympia WA 98512-6292
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 360-596-5200
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  http://www.spscc.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years, Award of at least 2 but less than 4 academic years
  Save

  ---

• Spokane Community College
  1810 North Greene Street, Spokane WA 99217-5399
  School Type

  Public, 4-year or above

  Admissions
  School Size

  5,000 - 9,999

  Financial Aid 509-533-8400
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://scc.spokane.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years, Certificates of at least 12 weeks but less than 1 year
  Save

  ---

• Spokane Falls Community College
  3410 W Whistalks Way, Spokane WA 99224-5288
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-533-3500
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://sfcc.spokane.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  2 years
  Award Level
  Associate's degree, Award of at least 1 but less than 2 academic years
  Save

  ---

• Walla Walla Community College
  500 Tausick Way, Walla Walla WA 99362-9267
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-522-2500
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.wwcc.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years
  Save

  ---

• Yakima Valley College
  South 16th Ave. & Nob Hill Blvd., Yakima WA 98907-2520
  School Type

  Public, 4-year or above

  Admissions
  School Size

  1,000 - 4,999

  Financial Aid 509-574-4600
  Other Degrees Offered

  Undergraduate degree or certificate offering,No graduate offering
  Website

  https://www.yvcc.edu/
  Program Name
  General Office Occupations and Clerical Services
  Length
  At least one but less than two years
  Award Level
  Award of at least 1 but less than 2 academic years, Certificates of less than 12 weeks, Certificates of at least 12 weeks but less than 1 year
  Save

  ---

Close

Pay

U.S. Annual Salary

46740/yr

U.S. Hourly Wage

22.47/hr

Washington Employment Trends

Currently Employed

100

Yearly Projected Openings

10

Personality

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

• Attention to Detail
• Dependability
• Integrity
• Cooperation
• Self-Control
• Cautiousness

Tools

• Book folding machines
• Inkjet printers
• Laser fax machine
• Laser printers
• Microfiche or microfilm viewers
• Personal computers
• Photocopiers
• Scanners
• Special purpose telephones

Technology

• Data base user interface and query software
• Document management software
• Electronic mail software
• Enterprise application integration software
• Enterprise resource planning ERP software
• Graphics or photo imaging software
• Medical software
• Office suite software
• Operating system software
• Presentation software
• Spreadsheet software
• Word processing software