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Hotel, Motel, and Resort Desk Clerks

It's a bright outlook for

This career will grow rapidly in the next few years.

Learn more about what they do.

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Related: Concierges Counter & Rental Clerks Locker Room, Coatroom, & Dressing Room Attendants Lodging Managers Receptionists & Information Clerks

Industries: Hotel & Food

Summary
Details

Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Greet, register, and assign rooms to guests of hotels or motels.
Make and confirm reservations.
Review accounts and charges with guests during the check out process.
Compute bills, collect payments, and make change for guests.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Record guest comments or complaints, referring customers to managers as necessary.
Record guest comments or complaints, referring customers to managers as necessary.
Contact housekeeping or maintenance staff when guests report problems.
Issue room keys and escort instructions to bellhops.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Plan, schedule or supervise the work of other employees.
Compute bills, collect payments, and make change for guests.
Plan, schedule or supervise the work of other employees.
Compute bills, collect payments, and make change for guests.
Date-stamp, sort, and rack incoming mail and messages.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Keep records of room availability and guests' accounts, manually or using computers.
Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Transmit and receive messages, using telephones or telephone switchboards.
Arrange tours, taxis, or restaurant reservations for customers.

Critical Thinking
- Thinking about the pros and cons of different ways to solve a problem.
Mathematics
- Using math to solve problems.
Monitoring
- Keeping track of how well people and/or groups are doing in order to make improvements.
Installation
- Installing equipment, machines, wiring, or computer programs.
Programming
- Writing computer programs.
Repairing
- Repairing machines or systems using the right tools.
Writing
- Writing things for co-workers or customers.
Management of Financial Resources
- Making spending decisions and keeping track of what is spent.
Equipment Maintenance
- Planning and doing the basic maintenance on equipment.
Active Listening
- Listening to others, not interrupting, and asking good questions.
Learning Strategies
- Using the best training or teaching strategies for learning new things.
Technology Design
- Making equipment and technology useful for customers.
Service Orientation
- Looking for ways to help people.
Persuasion
- Talking people into changing their minds or their behavior.
Equipment Selection
- Deciding what kind of tools and equipment are needed to do a job.
Active Learning
- Figuring out how to use new ideas or things.
Judgment and Decision Making
- Thinking about the pros and cons of different options and picking the best one.
Troubleshooting
- Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Science
- Using scientific rules and strategies to solve problems.
Systems Evaluation
- Measuring how well a system is working and how to improve it.
Operations Monitoring
- Watching gauges, dials, or display screens to make sure a machine is working.
Complex Problem Solving
- Noticing a problem and figuring out the best way to solve it.
Quality Control Analysis
- Testing how well a product or service works.
Social Perceptiveness
- Understanding people's reactions.
Operation and Control
- Using equipment or systems.
Time Management
- Managing your time and the time of other people.
Speaking
- Talking to others.
Management of Material Resources
- Managing equipment and materials.
Management of Personnel Resources
- Selecting and managing the best workers for a job.
Systems Analysis
- Figuring out how a system should work and how changes in the future will affect it.
Negotiation
- Bringing people together to solve differences.
Reading Comprehension
- Reading work-related information.
Instructing
- Teaching people how to do something.
Coordination
- Changing what is done based on other people's actions.
Operations Analysis
- Figuring out what a product or service needs to be able to do.

Fluency of Ideas
- Coming up with lots of ideas.
Far Vision
- Seeing details that are far away.
Speech Recognition
- Recognizing spoken words.
Flexibility of Closure
- Seeing hidden patterns.
Reaction Time
- Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
Control Precision
- Quickly changing the controls of a machine, car, truck or boat.
Mathematical Reasoning
- Choosing the right type of math to solve a problem.
Rate Control
- Changing when and how fast you move based on how something else is moving.
Selective Attention
- Paying attention to something without being distracted.
Near Vision
- Seeing details up close.
Perceptual Speed
- Quickly comparing groups of letters, numbers, pictures, or other things.
Visualization
- Imagining how something will look after it is moved around or changed.
Speech Clarity
- Speaking clearly.
Stamina
- Exercising for a long time without getting out of breath.
Spatial Orientation
- Knowing where things are around you.
Deductive Reasoning
- Using rules to solve problems.
Extent Flexibility
- Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
Gross Body Equilibrium
- Keeping your balance or staying upright.
Trunk Strength
- Using your lower back and stomach.
Manual Dexterity
- Holding or moving items with your hands.
Multilimb Coordination
- Using your arms and/or legs together while sitting, standing, or lying down.
Originality
- Creating new and original ideas.
Hearing Sensitivity
- Telling the difference between sounds.
Glare Sensitivity
- Seeing something even if there is a glare or very bright light.
Speed of Closure
- Quickly knowing what you are looking at.
Wrist-Finger Speed
- Making fast, simple, repeated movements of your fingers, hands, and wrists.
Information Ordering
- Ordering or arranging things.
Oral Expression
- Communicating by speaking.
Oral Comprehension
- Listening and understanding what people say.
Depth Perception
- Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
Dynamic Flexibility
- Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
Gross Body Coordination
- Moving your arms, legs, and mid-section together while your whole body is moving.
Arm-Hand Steadiness
- Keeping your arm or hand steady.
Static Strength
- Lifting, pushing, pulling, or carrying.
Explosive Strength
- Jumping, sprinting, or throwing something.
Category Flexibility
- Grouping things in different ways.
Time Sharing
- Doing two or more things at the same time.
Finger Dexterity
- Putting together small parts with your fingers.
Speed of Limb Movement
- Quickly moving your arms and legs.
Memorization
- Remembering words, numbers, pictures, or steps.
Response Orientation
- Quickly deciding if you should move your hand, foot, or other body part.
Dynamic Strength
- Exercising for a long time without your muscles getting tired.
Problem Sensitivity
- Noticing when problems happen.
Written Comprehension
- Reading and understanding what is written.
Sound Localization
- Noticing the direction that a sound came from.
Peripheral Vision
- Seeing something to your side when your are looking ahead.
Written Expression
- Communicating by writing.
Night Vision
- Seeing at night or under low light.
Visual Color Discrimination
- Noticing the difference between colors, including shades and brightness.
Inductive Reasoning
- Making general rules or coming up with answers from lots of detailed information.
Number Facility
- Adding, subtracting, multiplying, or dividing.
Auditory Attention
- Paying attention to one sound while there are other distracting sounds.

Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Production and Processing
- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Building and Construction
- Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Fine Arts
- Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
Physics
- Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
Chemistry
- Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Administrative
- Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Geography
- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Economics and Accounting
- Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Engineering and Technology
- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Telecommunications
- Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Public Safety and Security
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Biology
- Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
Foreign Language
- Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Law and Government
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Sociology and Anthropology
- Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Philosophy and Theology
- Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Mechanical
- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Food Production
- Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Psychology
- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Transportation
- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Therapy and Counseling
- Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Education and Training
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mathematics
- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
History and Archeology
- Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Communications and Media
- Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Medicine and Dentistry
- Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Design
- Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Computers and Electronics
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

Washington Annual Salary

38930/yr

Washington Hourly Wage

18.72/hr

Currently Employed

6,100

Yearly Projected Openings

1110

Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:

Attention to Detail
Concern for Others
Dependability
Integrity
Self Control
Stress Tolerance

Automated attendant systems
Automatic call distributor ACD
Centrex phone console
Music or message on hold player
Personal computers
Premise branch exchange PBX systems
Pressure or steam cleaners
Standalone telephone caller identification
Vacuum cleaners
Voice mail systems

Data base user interface and query software
Desktop publishing software
Electronic mail software
Facilities management software
Financial analysis software
Instant messaging software
Office suite software
Presentation software
Spreadsheet software
Web page creation and editing software
Word processing software

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Hotel, Motel, and Resort Desk Clerks

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