Driver/Sales Workers

• Summary

• Details

Work Activities

• Review lists of dealers, customers, or station drops and load trucks.
• Listen to and resolve customers' complaints regarding products or services.
• Drive trucks to deliver such items as food, medical supplies, or newspapers.
• Collect money from customers, make change, and record transactions on customer receipts.
• Inform regular customers of new products or services and price changes.
• Record sales or delivery information on daily sales or delivery record.
• Record sales or delivery information on daily sales or delivery record.
• Review lists of dealers, customers, or station drops and load trucks.
• Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.
• Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.
• Write customer orders and sales contracts according to company guidelines.
• Collect coins from vending machines, refill machines, and remove aged merchandise.
• Collect money from customers, make change, and record transactions on customer receipts.
• Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.

Skills

• Installation
  • Installing equipment, machines, wiring, or computer programs.
• Programming
  • Writing computer programs.
• Management of Material Resources
  • Managing equipment and materials.
• Management of Personnel Resources
  • Selecting and managing the best workers for a job.
• Management of Financial Resources
  • Making spending decisions and keeping track of what is spent.
• Learning Strategies
  • Using the best training or teaching strategies for learning new things.
• Complex Problem Solving
  • Noticing a problem and figuring out the best way to solve it.
• Active Learning
  • Figuring out how to use new ideas or things.
• Equipment Maintenance
  • Planning and doing the basic maintenance on equipment.
• Technology Design
  • Making equipment and technology useful for customers.
• Monitoring
  • Keeping track of how well people and/or groups are doing in order to make improvements.
• Judgment and Decision Making
  • Thinking about the pros and cons of different options and picking the best one.
• Systems Analysis
  • Figuring out how a system should work and how changes in the future will affect it.
• Active Listening
  • Listening to others, not interrupting, and asking good questions.
• Operations Monitoring
  • Watching gauges, dials, or display screens to make sure a machine is working.
• Reading Comprehension
  • Reading work-related information.
• Systems Evaluation
  • Measuring how well a system is working and how to improve it.
• Operation and Control
  • Using equipment or systems.
• Persuasion
  • Talking people into changing their minds or their behavior.
• Negotiation
  • Bringing people together to solve differences.
• Service Orientation
  • Looking for ways to help people.
• Troubleshooting
  • Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
• Equipment Selection
  • Deciding what kind of tools and equipment are needed to do a job.
• Coordination
  • Changing what is done based on other people's actions.
• Mathematics
  • Using math to solve problems.
• Operations Analysis
  • Figuring out what a product or service needs to be able to do.
• Quality Control Analysis
  • Testing how well a product or service works.
• Speaking
  • Talking to others.
• Social Perceptiveness
  • Understanding people's reactions.
• Science
  • Using scientific rules and strategies to solve problems.
• Repairing
  • Repairing machines or systems using the right tools.
• Instructing
  • Teaching people how to do something.
• Time Management
  • Managing your time and the time of other people.
• Critical Thinking
  • Thinking about the pros and cons of different ways to solve a problem.
• Writing
  • Writing things for co-workers or customers.

Abilities

• Oral Comprehension
  • Listening and understanding what people say.
• Manual Dexterity
  • Holding or moving items with your hands.
• Time Sharing
  • Doing two or more things at the same time.
• Dynamic Strength
  • Exercising for a long time without your muscles getting tired.
• Speed of Closure
  • Quickly knowing what you are looking at.
• Hearing Sensitivity
  • Telling the difference between sounds.
• Inductive Reasoning
  • Making general rules or coming up with answers from lots of detailed information.
• Reaction Time
  • Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
• Visualization
  • Imagining how something will look after it is moved around or changed.
• Near Vision
  • Seeing details up close.
• Perceptual Speed
  • Quickly comparing groups of letters, numbers, pictures, or other things.
• Flexibility of Closure
  • Seeing hidden patterns.
• Memorization
  • Remembering words, numbers, pictures, or steps.
• Gross Body Coordination
  • Moving your arms, legs, and mid-section together while your whole body is moving.
• Extent Flexibility
  • Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
• Dynamic Flexibility
  • Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
• Arm-Hand Steadiness
  • Keeping your arm or hand steady.
• Control Precision
  • Quickly changing the controls of a machine, car, truck or boat.
• Static Strength
  • Lifting, pushing, pulling, or carrying.
• Far Vision
  • Seeing details that are far away.
• Information Ordering
  • Ordering or arranging things.
• Spatial Orientation
  • Knowing where things are around you.
• Finger Dexterity
  • Putting together small parts with your fingers.
• Night Vision
  • Seeing at night or under low light.
• Deductive Reasoning
  • Using rules to solve problems.
• Explosive Strength
  • Jumping, sprinting, or throwing something.
• Speed of Limb Movement
  • Quickly moving your arms and legs.
• Auditory Attention
  • Paying attention to one sound while there are other distracting sounds.
• Category Flexibility
  • Grouping things in different ways.
• Oral Expression
  • Communicating by speaking.
• Glare Sensitivity
  • Seeing something even if there is a glare or very bright light.
• Written Comprehension
  • Reading and understanding what is written.
• Multilimb Coordination
  • Using your arms and/or legs together while sitting, standing, or lying down.
• Trunk Strength
  • Using your lower back and stomach.
• Sound Localization
  • Noticing the direction that a sound came from.
• Depth Perception
  • Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
• Problem Sensitivity
  • Noticing when problems happen.
• Mathematical Reasoning
  • Choosing the right type of math to solve a problem.
• Originality
  • Creating new and original ideas.
• Stamina
  • Exercising for a long time without getting out of breath.
• Gross Body Equilibrium
  • Keeping your balance or staying upright.
• Wrist-Finger Speed
  • Making fast, simple, repeated movements of your fingers, hands, and wrists.
• Visual Color Discrimination
  • Noticing the difference between colors, including shades and brightness.
• Fluency of Ideas
  • Coming up with lots of ideas.
• Number Facility
  • Adding, subtracting, multiplying, or dividing.
• Response Orientation
  • Quickly deciding if you should move your hand, foot, or other body part.
• Rate Control
  • Changing when and how fast you move based on how something else is moving.
• Speech Clarity
  • Speaking clearly.
• Written Expression
  • Communicating by writing.
• Selective Attention
  • Paying attention to something without being distracted.
• Peripheral Vision
  • Seeing something to your side when your are looking ahead.
• Speech Recognition
  • Recognizing spoken words.

Knowledge

• Personnel and Human Resources
  • Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
• Production and Processing
  • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Chemistry
  • Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
• Food Production
  • Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
• Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Psychology
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Biology
  • Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
• Design
  • Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
• Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Telecommunications
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Communications and Media
  • Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
• Fine Arts
  • Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
• Administrative
  • Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
• Sales and Marketing
  • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Education and Training
  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Philosophy and Theology
  • Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Administration and Management
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Engineering and Technology
  • Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Physics
  • Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
• Mathematics
  • Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
• Sociology and Anthropology
  • Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
• Building and Construction
  • Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
• Therapy and Counseling
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Geography
  • Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
• History and Archeology
  • Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
• Economics and Accounting
  • Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• Law and Government
  • Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Medicine and Dentistry
  • Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
• English Language
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Foreign Language
  • Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
• Public Safety and Security
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Transportation
  • Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Education

Education

High school diploma or equivalent

Work Experience

No work experience

Training

Less than 1 month on-the-job training

Education and Training Opportunities

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Education and Training Opportunities

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Pay

Washington Annual Salary

38800/yr

Washington Hourly Wage

18.65/hr

Washington Employment Trends

Currently Employed

11,610

Yearly Projected Openings

1450

Personality

Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:

• Dependability
• Integrity
• Cooperation
• Stress Tolerance
• Self Control
• Adaptability/Flexibility

Tools

• Bar code reader equipment
• Delivery trucks
• Dollies
• Laser fax machine
• Laser printers
• Pallet trucks
• Personal computers
• Portable data input terminals
• Scanners

Technology

• Communications server software
• Data base user interface and query software
• Inventory management software
• Map creation software
• Office suite software
• Project management software
• Spreadsheet software